Refund Policy

We want you to be confident that BuildWiseOS is the right tool for your building business. If it isn't, we'll refund you.

30-day money-back guarantee

You may request a full refund of your most recent BuildWiseOS subscription payment within 30 days of that payment. This applies to first-time purchases as well as monthly and annual renewals.

How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle. To request a refund, go to paddle.net and locate your order using the email address you used at checkout, or email us at info@buildwiseos.co.uk and we will arrange the refund on your behalf.

After the 30 days

You can cancel your subscription at any time from Billing → Manage billing, or through Paddle. Once cancelled, your subscription will not renew and you will retain access to Pro features until the end of the current billing period.

Chargebacks and disputes

Please contact us or Paddle before raising a chargeback with your bank — nearly every issue can be resolved directly and more quickly by contacting support.

Statutory rights

This policy is in addition to any statutory refund or cancellation rights you may have under applicable consumer law, including the UK Consumer Contracts Regulations. Nothing in this policy limits those rights.